William Online Books LLC Refund Policy
Last Updated: March 13, 2025
We want you to be thrilled with your purchase. If something’s not right, here’s how our refund process works:
Returns
- Returns are accepted within 30 days of delivery.
- Books must be unused, in their original condition, and in the original packaging.
Refund Process
- Contact us at [email protected] with your order number and reason for return.
- We’ll provide a return shipping address and instructions.
- Once we receive and inspect the returned item, we’ll notify you of your refund approval.
- Refunds will be issued to your original payment method within 5-10 business days.
Non-Refundable Items
- Books that have been damaged, used, or are not in their original condition.
- Shipping costs are non-refundable unless the return is due to our error.
Damaged or Incorrect Items
If you receive a defective or incorrect book, contact us within 7 days of delivery for a free replacement or full refund (including shipping costs).
For assistance, reach out to us at [email protected] or +1 619-484-7288.